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The IUP Journal of Management Research

Jan'15
Focus

The evolution of management practices in line with the challenges faced on various fronts of business is a never-ending phenomenon giving rise to enormous scope for research by scholars across the globe.

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The Importance of National Culture in the Design of Management Control Systems: Evidence from Morocco and Italy
The Influence of HR Practices on Business Strategy and Firm Performance: The Case of Banking Industry in Iran
Financial Performance of Select FMCG Companies in India During the Post-Liberalization Period: A Study
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The Importance of National Culture in the Design of Management Control Systems: Evidence from Morocco and Italy

--Mouhcine Tallaki and Enrico Bracci

The parent company, with the intention of promoting a similar philosophy within the group, tends to transfer its Management Control Systems (MCSs) to the foreign subsidiary (Schneider, 2006). Having a shared management philosophy could increase efficiency, reduce communication time and contribute to the success of corporate strategy (Roth et al., 1991). However, management theories developed in one culture cannot be easily exported to other cultures, because national culture is important for management style. This study seeks to investigate to understand the behavior of the parent companies and how the national culture is important in the design of MCSs. The approach adopted is qualitative involving two case studies of Italian companies that have a subsidiary in Morocco. The results confirm the importance of national culture in the design of MCSs and also show that culture is underestimated by the parent company. The results also show the emergence of hybrid MCSs that combine two different cultural values.

Article Price : Rs.50

The Influence of HR Practices on Business Strategy and Firm Performance:
The Case of Banking Industry in Iran

--Azhdar Karami, Samira Sahebalzamani and Babak Sarabi

This paper attempts to examine the influence of six principal Human Resource (HR) practices—training and development, teamwork, incentives, HR planning, employment security, and performance appraisal—on the relationship between business strategy and firm performance by using data obtained from private banks in the Iranian city, Tabriz. Porter’s generic strategies are used to measure business strategy and balanced scorecard is applied for measuring organizational performance. The results show that there is a close relationship between business strategies and HR practices; HR practices have a positive effect on firm performance; business strategy has a positive effect on organizational performance, and also there is a positive relationship between integrated HR practices and business strategy and firm performance. Therefore, it could be concluded that applying suitable HR practices corresponding to firms’ strategies will result in improving organizational performance.

Article Price : Rs.50

Financial Performance of Select FMCG Companies in India During the Post-Liberalization Period: A Study

--Kaushik Chakraborty and Debasish Sur

During the last two decades, deregulation, globalization and liberalization measures adopted by the central government have made a paradigm change in the FMCG sector. In the post-reform period, foreign direct and portfolio investments in Indian FMCG sector have notably influenced the financial performance of the companies belonging to this fourth largest sector in the Indian economy. The present study seeks to measure the changing status of the overall financial performance of 16 selected companies in the Indian FMCG sector. In order to identify the change with respect to financial performance more accurately, the entire study period from 1993-94 to 2012-13, i.e., 20 years, has been subdivided into two phases (Phase I representing the period from 1993-94 to 2002-03 and Phase II representing the period from 2003-04 to 2012-13). Any improvement or deterioration with respect to overall financial performance of each company has been measured by making a comparison between the overall financial performance of Phase I and Phase II, by using relevant statistical techniques and tests.

Article Price : Rs.50

Book Review
CK Prahalad: The Mind of the Futurist – Rare Insights on Life, Leadership and Strategy

--Benedict Paramanand
Reviewed by
AJ Sebastian sdb

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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